Privacy Policy
1. Who we are
This privacy policy explains how Innovative Glazing Solutions Ltd (“IGS”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit www.igs-ltd.co.uk (the “Website”), contact us, or place an order through our online shop.
IGS provides technical surveying, project delivery, and installation services for architectural steel, aluminium, and outdoor living systems across the United Kingdom.
Data controller
Innovative Glazing Solutions Ltd
Email: info@igs-ltd.co.uk
Telephone: 07763112950
Website: www.igs-ltd.co.uk
For data protection enquiries, please contact us using the details above.
2. Scope of this policy
This policy applies to personal data we collect through:
- the Website;
- project enquiry and contact forms;
- online shop checkout and order processing;
- email, telephone, and other communications with us;
- business relationships with customers, trade partners, and suppliers.
It does not apply to third-party websites linked from our Website. Those sites have their own privacy policies.
3. Personal data we collect
The information we collect depends on how you interact with us.
3.1 Information you provide directly
Project enquiries
When you submit our contact form, we may collect your name, email address, telephone number (optional), company name (optional), and details about your project or enquiry.
Online shop orders
If you use our shop, we may collect your name, email address, telephone number, billing address, shipping address (if different from billing), payment method preference, order notes, and details of products ordered.
We do not process card payments directly through the Website. Payment is arranged separately (for example by bank transfer or invoice).
Other communications
If you email us, call us, or correspond with us in connection with a project, quote, or contract, we may keep a record of that correspondence and related contact details.
3.2 Information collected automatically
When you visit the Website, we may automatically collect limited technical information, such as your IP address, browser type and version, device type, operating system, pages visited, referring website, and date and time of access. This information is usually collected through server logs, cookies, and similar technologies.
3.3 Business and trade contact data
If you are a manufacturer, fabricator, architect, specifier, trade partner, supplier, or other business contact, we may also process business contact names, job titles, company details, addresses, and project, quote, invoice, and contract information held in our internal systems.
4. How we use your personal data
We use personal data for the following purposes:
- Responding to enquiries — reviewing your message, contacting you about your project, and creating a lead record in our CRM;
- Providing services — surveying, technical review, project delivery, installation, and related administration;
- Processing orders — managing shop orders, fulfilment, invoicing, and payment follow-up;
- Customer and business administration — quotes, contracts, project records, accounting, and service communications;
- Website operation and security — running the Website, maintaining shop baskets, and preventing spam and abuse;
- Improving our Website and services — understanding how the Website is used and improving content and functionality;
- Legal and regulatory compliance — record keeping, tax, insurance, dispute resolution, and compliance with law.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
5. Legal bases for processing (UK GDPR)
We process personal data only where we have a lawful basis, including:
- Consent — where you have given clear permission, for example where required for non-essential cookies or certain marketing communications;
- Contract — where processing is necessary to respond to your enquiry, prepare a quote, perform a contract, or process an order;
- Legitimate interests — where processing is necessary for our legitimate business interests and does not override your rights, for example operating the Website, preventing fraud, maintaining CRM records, and managing trade relationships;
- Legal obligation — where we must process data to comply with law, for example tax and accounting requirements.
You may withdraw consent at any time where consent is the legal basis, without affecting the lawfulness of processing before withdrawal.
6. Cookies and similar technologies
Our Website uses cookies and similar technologies.
Essential cookies
These are necessary for the Website to function. They may include:
| Cookie | Purpose | Typical duration |
|---|---|---|
igs_shop_cart |
Maintains your shopping basket using a secure session token | Up to 14 days |
| WordPress session cookies | Security, administration, and basic site operation | Session or as configured |
Functional cookies
These remember choices you make, such as:
| Cookie | Purpose |
|---|---|
igs_dev_notice |
Remembers that you have dismissed our site development notice |
Analytics cookies (if enabled)
We may use analytics tools (for example Google Analytics via a plugin such as Google Site Kit) to understand how visitors use the Website. These cookies are only used if enabled and, where required, after you have given consent.
You can control cookies through your browser settings. Blocking essential cookies may affect shop functionality or other parts of the Website.
7. How we share personal data
We do not sell your personal data.
We may share personal data with trusted third parties where necessary, including:
- Website hosting and infrastructure providers — to host and operate the Website and related databases;
- Email and communication providers — to send and receive emails and service notifications;
- Professional advisers — such as accountants, insurers, and legal advisers where reasonably required;
- IT and software providers — who support our Website, CRM, mail, and business systems;
- Payment and banking partners — where relevant to invoice or bank transfer arrangements;
- Regulators, courts, or law enforcement — where required by law or to protect our legal rights.
We require service providers that process personal data on our behalf to protect it appropriately and use it only for the purposes we specify.
8. International transfers
We aim to store and process personal data within the United Kingdom. If any service provider processes data outside the UK, we will ensure appropriate safeguards are in place, such as UK adequacy regulations, standard contractual clauses, or equivalent protections required by UK data protection law.
9. How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this policy, including:
- Website enquiries and CRM leads — while the enquiry is active and for a reasonable period afterwards for follow-up and business records;
- Customer and project records — for the duration of the relationship and thereafter as required for legal, tax, warranty, and dispute purposes;
- Shop orders and invoices — as required for accounting, tax, and consumer law (typically up to 6 years for financial records);
- Website logs and analytics — for a limited operational period, unless a longer period is needed for security or legal reasons;
- Marketing records — until you opt out or we no longer have a lawful basis to contact you.
When data is no longer needed, we will delete it or anonymise it securely.
10. How we protect personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include access controls, secure hosting, and limiting access to personal data to staff and contractors who need it for their work.
No method of transmission over the internet is completely secure. While we work to protect your data, we cannot guarantee absolute security.
11. Your rights
Under UK data protection law, you have the right to:
- Access — request a copy of the personal data we hold about you;
- Rectification — ask us to correct inaccurate or incomplete data;
- Erasure — ask us to delete your data in certain circumstances;
- Restriction — ask us to restrict processing in certain circumstances;
- Object — object to processing based on legitimate interests or for direct marketing;
- Data portability — receive certain data in a structured, commonly used format where applicable;
- Withdraw consent — where processing is based on consent.
To exercise any of these rights, contact us at info@igs-ltd.co.uk. We may need to verify your identity before responding. We will respond within one month, or inform you if we need more time.
12. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
13. Children
Our Website and services are intended for adults and businesses. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
14. Third-party links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
15. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top will be revised when changes are made. Significant changes may also be highlighted on the Website.
We encourage you to review this page periodically.
16. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
Innovative Glazing Solutions Ltd
Email: info@igs-ltd.co.uk
Telephone: 07763112950
Website: www.igs-ltd.co.uk